Returns & Refunds

We hope you enjoy your purchase from Aso Square. If there is a problem with your order, please contact us and we will do our best to help.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or incorrect, please contact us within 7 days of delivery at joy@asosquare.com with your order number and, where helpful, a photo of the item. We will review the issue and arrange an appropriate solution.

Change-of-Mind Returns

We do not accept returns or refunds for change of mind.

Return Shipping

If we confirm that an item is damaged, defective or incorrect, we will provide return instructions and advise you on the appropriate return arrangement.

Non-Returnable Items

Items that have been used, washed, altered or damaged after delivery cannot be returned. For hygiene reasons, certain items may also be non-returnable where stated on the product page.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact

Please contact us at joy@asosquare.com within 7 days of delivery if there is a problem with your order.