Refund policy

Returns & Refunds Policy

We hope you enjoy your purchase from Aso Square. If there is a problem with your order, please contact us and we will do our best to help.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at joy@asosquare.com. Please include your order number and, where helpful, a photo of the item so we can review the issue.

We do not accept returns or refunds for change of mind.

If we confirm that an item is damaged, defective, or incorrect, we will provide return instructions and advise you on the appropriate return arrangement.

Items that have been used, washed, altered, or damaged after delivery cannot be returned. For hygiene reasons, certain items may also be non-returnable where stated on the product page.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For any return or refund enquiry, please contact joy@asosquare.com within 7 days of delivery.